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Patient Financial Services Specialist in Spartanburg, SC at Spartanburg Regional Healthcare System

Date Posted: 5/16/2019

Job Snapshot

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Job Description

Patient Financial Services Specialist 

Responsible for all aspects of customer service, walk in patient inquiries and incoming customer phone calls.
Other duties include, but not limited to -
Counseling the customer on their account balance and collecting payments on outstanding account balances.
•  Be able to effectively assist the customer with complex account questions and/research for hospital, physician, home health and hospice services and multiple billing systems. 
•  Account research to insure accurate billing and payment posting. 
• Completing and/or processing patient payments for account posting. 
•   Processing patient letters and other correspondence received in the department for appropriate action.
•  Responsible for assisting vendors and/or practice sites with accounts for resolution
•  Responsible for research on all deceased accounts, monitoring pending probate balances as well as working all probate forms sent by the court.
•  Assist with all follow up requests with our probate attorney and patient representatives.  
•  Responsible for working all bankruptcy accounts by verifying and adjusting accordingly throughout multiple billing systems.
•  Responsible for taking all incoming tax set-off calls in reviewing multiple billing systems and providing assistance with any account questions and/or concerns.  Handles all return mail for our tax letters
•  Responsible for working return mail accounts in attempts to identify a correct address and resolving the account status.
•  Responsible for handling all CRM requests that are routed to billing from MyChart patient inquiries.
•   Responsible for batch Medicaid Eligibility response WQ, reviewing and billing to insurance accordingly.
•  Must be able to complete registration functions such as insurance coverage additions/corrections, demographic information and completing all necessary forms.  
•  Must have knowledge of the revenue cycle from point of service to collections to understand and assist consumers.
•  Exhibit professionalism and excellent customer service at all times
•  Responsible for practicing AIDET in all customer-related encounters
•  Successfully assist all customers with inquiries, follow up on all customer requests and insure good quality customer service and resolution including accounts submitted through the tax setoff program.
• Insure resolution will be obtained for all customer needs/requests
• Responsible for system work queues assigned to our Single Billing Office.
• Other duties as assigned.

Required: High school diploma or equivalency         
Preferred:  Associates Degree

2 years’ experience in healthcare billing/collections, medical office and/or customer service or 3 Years of customer service related experience
•    Familiar with CPT, HCPCS and ICD10 codes.
•    Good Understanding of insurance remittance and remark codes
•   Excellent customer service skills                        
3+ years of Customer service experience in a hospital or physician billing setting.
•    Good understanding of insurance explanation of benefits and how it applies to the patient’s accounts. 
•    Experience handling a high volume of calls per day.
Preferred: Certified Revenue Cycle Associate